Submitted by: Robyn R. of Yorkville, IL USA ; March 28, 2008 Date of visit: 02/08 Traveler's Favorite Vacation Destination: Playa del Carmen Traveler's Rating:  Do NOT stay at this facility if you value your belonging. Our room was robbed with no evidence of forced entry. Security was useless. Hotel management was useless. To add insult to injury were accused by hotel insurance agent of misplacing 3 laptops,digital camera, camcorder,PDA,and numerous other items. Management has dragged their feet as has Orlando police. Were told to make claim with our insurance company but how do you claim pictures and movies of a graduation and cruise taken the week before. Calls to hotel management not returned. Vacation that was to be special was a nightmare. Best Feature: Location Needs Improvement: Security
|